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ITIL(R) Foundation BOOT CAMP (in English)

コース基本情報

コースタイトル ITIL(R) Foundation BOOT CAMP (in English)
コースコード MGC0082V  
コース種別 集合研修 形式 講義+演習
期間 3日間 時間 9:30~17:30 価格(税抜) 243,000円(税抜)
主催 グローバルナレッジ
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ワンポイント

This exciting and dynamic 3-day course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.

対象者情報

対象者
・IT Management
・IT Support Staff
・IT Consultants
・Business Managers
・Business Process Owners
・IT Developers
・Service Providers
・System Integrators
前提条件
□None, although a familiarity with IT service delivery will be beneficial.

学習内容の詳細

コース概要
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
学習目標
● Identify the key principles and concepts of IT Service Management.
● Identify the benefits of implementing ITIL in an organization.
● Identify the Service Management processes and how they map to the Service Lifecycle.
● Identify the basic concepts and definitions related to the Service Lifecycle.
● Identify the activities and roles involved with the Service Lifecycle.
● Identify the relationship of each component of the Service Lifecycle and how they map to other components.
● Identify the factors that affect the effectiveness of the Service Lifecycle.
学習内容
1. Introduction

2. Service Management as a Practice

3. Service Lifecycle

4. Service Strategy

5. Service Design

6. Service Transition

7. Service Operation

8. Continual Service Improvement 

9. Technology and Architecture

10. Exam Preparation

実習/演習内容詳細

実習/演習/ デモ内容
Mock Exams